Privacy Policy

How we collect, use, and protect information.

Last updated: January 2025

Introduction

FacadePro Siding ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at facadeprosidings.com (the "Website") and use our services.

Please read this Privacy Policy carefully. By accessing or using our Website, you agree to be bound by the terms described in this policy. If you do not agree with our policies and practices, do not use our Website.

Information We Collect

Information You Provide to Us

We may collect information that you voluntarily provide to us when you:

  • Fill out contact forms or request estimates
  • Communicate with us via email, phone, or other methods
  • Subscribe to our newsletter or marketing communications
  • Participate in surveys or promotions

This information may include:

  • Name and contact information (email address, phone number, mailing address)
  • Project details and preferences
  • Any other information you choose to provide

Information Automatically Collected

When you visit our Website, we may automatically collect certain information about your device and browsing behavior, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website addresses
  • Date and time of visits
  • Clickstream data

We collect this information using cookies, web beacons, and similar tracking technologies. For more information, please see our Cookie Policy.

Information from Third Parties

We may receive information about you from third-party sources, such as:

  • Social media platforms when you interact with us on social media
  • Business partners and service providers
  • Public databases and marketing partners

How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide Services: Process your requests, provide estimates, and deliver our services
  • To Communicate: Respond to your inquiries, send you updates about your project, and provide customer support
  • To Improve Our Services: Analyze usage patterns, improve our Website, and develop new features
  • For Marketing: Send you promotional materials, newsletters, and other marketing communications (with your consent)
  • For Legal Compliance: Comply with applicable laws, regulations, and legal processes
  • For Security: Protect against fraud, unauthorized access, and other security threats

How We Share Your Information

We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

  • Website hosting and maintenance
  • Email service providers
  • Analytics and marketing services
  • Payment processors

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

With Your Consent

We may share your information with third parties when you have given us your consent to do so.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Security measures we employ include:

  • SSL encryption for data transmission
  • Secure servers and databases
  • Access controls and authentication
  • Regular security assessments

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Opt-Out: Opt out of marketing communications
  • Data Portability: Request a copy of your data in a portable format
  • Objection: Object to certain processing of your information

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Children's Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately, and we will take steps to delete such information.

Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any third-party sites you visit.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Website, you consent to the transfer of your information to these countries.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information we collect, use, and disclose
  • The right to delete personal information we have collected
  • The right to opt-out of the sale of personal information (we do not sell personal information)
  • The right to non-discrimination for exercising your privacy rights

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

FacadePro Siding
Operated by VOICEHOOKUP s.r.o.
Zámostní 1155/27
Slezská Ostrava, 710 00 Ostrava
Czech Republic

Email: support@facadeprosidings.com